Update:11/9/11 Now free from Barnes & Noble and their edition appears to be the entire book!
Inspire!: Why Customers Come Back, by Jim Champy, is a repeat freebie in the Kindle store. When this title was first free, it was clearly labeled as a sample, containing only the intro and first chapter - that wording is now entirely missing (but it appears to be there on the cover image) and the file size seems to be the same. There is
another edition with the exact same title and a much larger file size, so I expect this one to just be a sample. I can't really check it, though, since it entered my library as a sample.
Book Description
Jim Champy revolutionized business with Reengineering the Corporation. Now, in Inspire!, the second book in a series about what’s new and really works in business, he takes on the challenge of inspiring customers–even in tough times. In an era of commoditization and ever less loyal customers, this book shows how to keep customers coming back.
Drawing on dozens of original case studies from companies in a variety of industries, new and old, Champy reveals how to define a consistent value proposition your customers will be passionate about–and will stay passionate about. You’ll learn how to engage a new generation of customers who value transparency and authenticity above all...how to reinvigorate your company in the face of brutally tough and creative competition...how to go beyond mere marketing campaigns to lead crusades customers want to join.
Once again, Jim Champy has given businesses actionable solutions to one of the most challenging problems they currently face: making customers stick.
Get the
free ebook from Barnes & Noble.
